Features – Vital VoIP

VITAL VoIP Cloud PBX is an easy-to-use cloud-based unified communications service that helps employees to be more productive and collaborative with a full-featured phone system, combined with audio/video/chat/content sharing, and conferencing.

Whether in the office or remote, Vital VoIP Cloud PBX seamlessly integrates all your communication tools – desktop phones, mobile phones, and computers – into one manageable solution oriented around your employee’s needs and workstyles.

Highly reliable

The Vital VoIP voice network is purpose-built for reliability

• 11 North American datacenters available to provide redundancy and minimize latency for critical
• Stringent prequalification guidelines and VoIP network testing help ensure a reliable connection and crystal-clear voice quality

Simplified scaling & management

Vital VoIP scales according to the needs of any business

• Order service according to the number of users or resources needed today; pay only for what is used
• Ordering additional service is easy and can be spun up quickly
• Scales to a large number of users and locations per business

Increased productivity & collaboration

Vital VoIP makes a more productive and efficient workforce

• Mobile devices interact seamlessly with the corporate phone system using most SoftPhone Apps
• Anywhere, anytime, and on any device, creating a more flexible workforce
• Video conferencing and screen sharing empowers collaboration in real time

Business continuity

Ensure that you never miss an important business call

• The Vital VoIP mobile app has full business phone functionality to be used in the event that desk phones become unavailable
• WebRTC client with all of the features you need when using Vital VoIP
• Cloud based systems are immune to local outages. Vital VoIP will try all user devices, then dial phone numbers like cell phones, hunt groups, or other auto attendants

Lower cost

No PBX hardware to buy, install, manage, upgrade or replace

• Lower infrastructure and operating costs compared to traditional phone service
• Reduces infrastructure and operating costs; no additional hardware to buy
• Consolidates voice and data onto one network
• Carrier Direct Billing - The phone carrier invoices you directly, with Wholesale rates!

Desktop Phones

Easy-to-use interfaces, rich audio quality and productivity features
Phones are pre-programmed to work seamlessly with Vital VoIP
Phones are plug and play, and can be used anywhere there is an internet connection*
You may even be able to use the IP Phones you already have!

Vital VoIP – What's Included

Each user Receives	Each account receives
Unique extension and optional DiD Ability to have unlimited endpoints Inbound/Outbound Caller ID Voicemail Voicemail to TXT transcription (optional) Softphone App (optional)	Centralized management of all locations Auto Attendant with a direct inward dial phone number Ability to configure hunt groups Conferencing Call recording (optional)

Vital VoIP – Communication Features

System Features	Phone Features
Voicemail Auto Attendant Caller ID Custom Hold Music & Greetings Direct Inbound Dialing (DiD) Call Park and Pickup (including smartphone) Hunt Groups Email notifications Busy Lamp Field / Call Presence	Call Forward Call Hold Call History Call Transfer Call Waiting 3-way Calling Do Not Disturb Extension Dialing Configurable Ring Options	Named Ring Groups Page All Phones Call Park Inbound Caller Name Configurable Line Keys Speakerphone On-Hook Dialing Remote Line Key Transfer to Voicemail